[ i o n D E S K ]

ionDesk.com Privacy Statement

ionDesk.com is committed to protecting your privacy online. You are important to us, so we take special care to maintain your trust. In order to fully understand your rights, we encourage you to read this Privacy Statement. The following Privacy Statement is provided to help you understand how your personal information will be treated as you visit our Web site and use our services. This policy may change from time to time so please check back periodically. 

When does ionDesk.com collect my personally identifiable information?

  1. ionDesk.com gathers information from users and visitors primarily in four ways: voluntary registration, uploading content or Desktop-specific software applications ("Applications"), cookie technology and IP addresses. Wherever we collect personal information, we make an effort to include a link to this Privacy Statement on that page.
  2. Registration. When you register as a user of ionDesk.com, we collect information which helps us to identify you. The more information you provide, the better we are able to customize our services and your experience to suit your needs and preferences. At the initial registration screen we ask for your name, a user name, password and email address. Other specific services available through our site may have additional registration requirements and may require you to provide additional information. For example, at your option you may choose to use our automatic login service, where you would instruct and authorize us to submit your name and password to other sites for which you are registered so that you are no longer required to manually enter them. If you elect to use our Auto Login Service, we will need you to provide the appropriate name and password for an individual site. On occasion, we may also collect additional personal information if you choose to participate in a promotion or complete a survey form.
  3. Uploading Content. ionDesk.com will not collect any personal information from private files you store on the service. Our users may upload or post content and Applications onto ionDesk.com's site to share them with other users of our service.

    IP Address. An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page in the ionDesk.com Web site, our servers log your IP address. We may log IP addresses for the purposes of systems administration or to report information in aggregate form to our advertisers (e.g., how many visitors logged in to our Web site). We also use IP addresses to monitor user traffic patterns and site usage to help us further develop and improve our Web site and our services. We do not link your IP address to anything personally identifiable about you.

How is my personal information used?

  1. Customized User Experience. ionDesk.com gathers user information to provide you with a personalized user experience. We review our users' preferences, demographics, traffic patterns, and other information in the aggregate so that we can better understand who our users are and what features and services they want.
  2. Communication. ionDesk.com will also use your e-mail address, with your permission, to send you various forms of communication. For example, when someone shares a file with you, they may elect to have an email automatically sent to notify you. ionDesk.com will notify its users of any important information related to the overall functioning of the service. ionDesk.com will also periodically send emails to inform users of valuable new features on the service. Users may choose to opt-out of this feature when registering..
  3. Other services. ionDesk.com collects some information in specific applications or interactions within ionDesk.com. These include:
  • Recommend-it. The Recommend-it application allows you to send a quick message to a friend or colleague about ionDesk.com. The e-mail address you supply for this friend or colleague will only be used in this one instance - it is not saved in any database and no further communication will be sent from ionDesk.com
  • Feedback Form. The information in the feedback form is requested to assist us in identifying opportunities to improve the service. It also provides context for any type of feedback you may provide. In most instances, a customer service representative will contact you with thanks or answers to any questions you may pose, which is why the e-mail address is required. This information is not used in any other manner.
  • Survey. This information is gathered to help us improve our service. The e-mail address here is not required; please provide it only if you are interested in being contacted and in potentially serving as a customer reference. The survey information is only analyzed in aggregate and is not connected to any other individual information.



Who does ionDesk.com share information with?

We may share user information in order to provide you with a more integrated and customized user experience within our site. In general, we will not disclose your personally identifiable information to third parties except to the extent necessary to provide you with a service you have explicitly requested (such as the Auto Login Service), or under circumstances required by law. We will disclose your personally identifiable information when we believe in good faith that any applicable law, regulation, or legal process requires it, or where we believe disclosure is necessary to protect or enforce our rights or the rights of another user. We also disclose aggregated user statistics in order to describe our services and reach to prospective partners, advertisers, and other third parties. However aggregate data is not traceable to you specifically.

Specific uses of personal information that vary from this Privacy Statement (if any) may be found in the privacy policies applicable to that particular service. To the extent that you are notified of uses of your personally identifiable information which are different from those described in this Privacy Statement during your enrollment in any particular service or promotion, the uses of which you are specifically notified will govern that service or promotion. Please be on the look-out for terms of service and privacy statements applicable to the services for which you sign-up or participate in. Please be aware, however, that we do not control the privacy policies of our advertisers and other third party sites to which we provide banner ads and links. If you click-through a banner ad or link and submit your information to an advertiser, you will be subject to their own privacy policies. We assume no responsibility or liability for these third party policies or the actions of non-affiliated third parties.


How does ionDesk.com ensure the security of my personal information?

Your individual accounts are protected by a PIN number, name and password. We strongly recommend you memorize this information and not write it down anywhere. As an added level of protection for you, we do not have access to your password at ionDesk.com. Only a small set of our team at ionDesk.com has access to our servers, which are protected by passwords that are changed regularly. All employees are legally bound from sharing any sensitive material and regularly notified of this primary obligation.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, ionDesk.com cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. This includes constant monitoring of our servers and regular security reviews.


What is ionDesk.com's policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit your ionDesk.com Account Information by contacting ionDesk.com Customer Service. You may edit your public ionDesk.com Profile by using your ionDesk.com username and password to access your account.

Your ionDesk.com account can be deleted or deactivated, but doing so will result in not being able to access any portion of the ionDesk.com service, including information you may have saved there. Please contact support@ionDesk.com for further instructions about deleting or deactivating your ionDesk.com account. Residual information with breaches are noted and analyzed on a case by case basis.


What else should I know about my privacy?

You should be aware that if you voluntarily disclose personal information online in a public area, that information may be collected and used by others. We do not control the actions of our visitors or our users. If you disclose personal information in any content or Applications uploaded or posted by you, or in a chat session, bulletin board, or any other publicly accessible place in the ionDesk.com site, you do so at your own risk and you understand that your submitted information may be collected and used by others to send you unsolicited messages, advertisements, or for other purposes.

Please note that we do not control the privacy policies of our merchant partners, advertisers or other third party sites to which we provide banner ads and links. We assume no responsibility or liability for these third party policies or the actions of non-affiliated third parties.

Please remember that protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always exercise caution whenever disclosing information online. ionDesk.com will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your ionDesk.com account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Acceptance of Privacy Statement

By using the ionDesk.com site and services, you signify your acceptance of this Privacy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of the ionDesk.com site and services. We reserve the right to modify this Privacy Statement at any time. If we change our policy, we will post those changes on our site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. ionDesk.com will request your permission before changing our policy on how we use your personal information. Your continued use of any portion of the ionDesk.com site following notification or posting of other types of changes to the privacy policy will constitute your acceptance of those changes. This privacy policy was last updated on December 20, 2007